Billing and refunds
Use this address for refund review, second hero-fix requests, credit issues, failed checkouts, Customer Portal access trouble, or subscription questions. Include the checkout email, story title, and what went wrong.
Free trial story now openParent preview before readingPrivate family shelfFree trial story now open
Support
Contact StarringMe support.
For account access, billing, story generation, privacy deletion, or safety concerns, email our support inbox.
Story generation help
Send the issue if a story fails, the hero looks wrong, a generation is blocked, or a parent preview needs review before a child reads it.
Privacy and deletion
Ask for help deleting trial data, account-linked stories, generated assets, or photo-reference records.
Safety reports
Report inappropriate prompts, outputs, misuse, child-safety concerns, or attempts to bypass content restrictions.
Useful links
Terms of Service explain the rules for using StarringMe.
Acceptable Use Policy lists prohibited content and child-safety restrictions.
Privacy Policy explains how parent-managed story data and optional photo references are handled.
First eligible paid-story hero fixes are intended to receive one system-granted regeneration credit. Refund review, second hero-fix, cancellation-help, or unmatched account requests should be sent to support@starringme.org with the checkout email, story title, and a short description of the issue.